• Privacy & Cookies Policy

Privacy & Cookies Policy


1.1 The general categories of personal data that we may process are as follows:

1.1.1 Usage data: We record data that informs us how you interact with our websites. This may include the date and time you access the websites, the sections of the websites you visit, search terms that you enter on the websites, and content you input or download from the websites.

1.1.2 Device data: We collect certain data about the device and the application you use to access the websites, such as the Internet Protocol (IP) address of your device, and the type of operating system and browser that you are using to access our website. We may infer your geographical location from your IP address.

1.1.3 Enquiry data: We may process data contained in any enquiry you submit to us via our websites, telephone or post regarding our services. The enquiry data may be processed for the purposes of offering, marketing and selling relevant services to you.

1.1.4 Customer relationship data: We may process data relating to our customer relationships, including customer contact data. This customer relationship data may include your name, your employer, your job title or role, your contact details, and data contained in communications between us and you or your employer. The customer relationship data may be processed for the purposes of communicating with you, keeping records of those communications and promoting our services to you.

1.2 In addition to the uses described above, we may use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

1.3 We use aggregated, de-personalised data from the use of the websites for internal research and statistical purposes in order to monitor and improve our services and to create new services.

1.4 De-personalised data is data regarding your use of the websites that does not identify you. Like many websites, we collect de-personalised data automatically when you use the websites.

1.5 We use de-personalised data to provide the websites to you, to gather broad demographic data, to monitor the level of activity on the websites, for technical maintenance, and to improve the websites. De-personalised data used in this manner will not be linked to personal data of individual users.


2.1 We only keep personal data for as long as is necessary to satisfy the specified purposes for which it was collected. We will retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Aggregated, de-personalized data may be kept indefinitely for internal research and statistical purposes.

2.2 We implement strict organizational controls to limit access to personal data to our employees, contractors and agents who are subject to strict contractual confidentiality obligations. All data are stored on secure servers in the United Kingdom or European Union. We follow generally accepted standards to protect personal data, both during transmission and once we receive it, from unauthorized access, use, alteration, disclosure, or distribution. However, we remind you that no method of transmission over the internet or electronic storage is 100% secure; therefore, we cannot guarantee absolute security of your personal data.

2.3 We do not sell, rent, distribute, or release personal data to a third party, unless we are required to do so by law.

2.4 We have no responsibility or liability for or control over the privacy policies and practices on third party websites that may be linked to our website or of companies that may provide additional products or services.


3.1 By providing your personal data, you consent to the collection and use of your personal data in the manner and for the purposes outlined in this Privacy Policy.

3.2 You may enquire to whether or not we process your personal data. Where we do, at your request, we will supply to you a copy of your personal data together with the purposes of the processing. The first copy will be provided free of charge, but additional copies may be subject to a fee.

3.3 You have the right to have any inaccurate personal data about you rectified and to have any incomplete personal data about you completed.

3.4 In certain circumstances you have the right to the erasure of your personal data without undue delay. However, there are exclusions of the right to erasure.

3.5 In certain circumstances you have the right to restrict the processing of your personal data. Where processing has been restricted, we may continue to store your personal data.

3.6 You may object to our processing of your personal data. If you make such an objection, we will stop processing the personal data unless we can demonstrate a legitimate basis for the processing which override your interests, or the processing is for the establishment, exercise or defence of legal claims.

3.7 You may to object to our processing of your personal data for direct marketing purposes. If you make such an objection, we will stop processing your personal data for this purpose.

3.8 You may lodge a complaint with a supervisory authority responsible for data protection within the EU country where you live or work, or in the UK (where we operate) if you believe that our processing of your personal data infringes data protection laws.

3.9 Where the legal basis for our processing of your personal data is consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

3.10 You may exercise any of your rights in relation to your personal data by written notice to us using the contact details in section 7.


4.1 We use tracking technologies such as cookies. These are small text files that are stored on the device you used to access our websites. A session ID cookie expires when you close your browser. A persistent cookie may be stored for longer.

4.2 The types of cookies we use are as follows:

4.2.1 Analytic cookies. These are used to help us to analyse the use and performance of our websites.

4.2.2 Consent cookies. These are used to store your preferences in relation to the use of cookies.

4.3 You can remove cookies manually by following instructions in your browser’s help menu.

4.4 You may choose to decline such technologies if your browser permits but doing so may affect your use of our websites and your ability to access certain features of our websites.


5.1 We may change this policy from time to time by updating this page. You should check the Terms of Use Page on the websites from time to time to ensure that you are happy with any changes. This Privacy Policy is effective as of 25th May 2018.


6.1 This website icede.co.uk is owned and operated by iCede Solutions Ltd.

6.2 We are registered in England and Wales under registration number 07320016, and our registered office and business address is Suite 616D, The Cotton Exchange, Bixteth Street, Liverpool, L3 9JR. UK.

6.3 You can contact us:

6.3.1 by post, using our business address;

6.3.2 using our website contact form;

6.3.3 by email, using info@icede.co.uk

6.4 Our data protection officer's contact details are: Peter Brennen, Technical Director.

For more information about iCede and how we might help your business further, please get in touch with us.


      +44 (0) 845 299 6565 (Option 1 for Sales and Option 2 for Support)

      Suite 616D, The Cotton Exchange Building, Bixteth Street, Liverpool, L3 9JR